Frequently Asked Questions

KiteToGo is a peer-to-peer kitesurfing equipment rental platform that connects kiters who have gear to rent with those who need it. Everything works through WhatsApp, making it as easy as chatting with a friend.

Whether you're traveling and need gear at your destination, or you have equipment sitting idle that could earn you money, KiteToGo makes the connection simple and secure.

Simply send a WhatsApp message to our number! You can:

• Send a text message describing what you need
• Send a voice message in any supported language
• Share your location to find gear nearby

Our AI assistant understands natural language, so just write what you need as you would to a friend.

There are several ways to search for available equipment:

• By location name: "I'm looking for kites in Tarifa"
• Share your location: Use WhatsApp's location sharing feature
• Check availability: "Where can I find kite gear for rent?"
• Availability in specific country: "Where can I rent something in Spain?"

You can find all types of kitesurfing equipment:

• Kites: Various brands and sizes
• Boards: Twin tips, surfboards, foil boards
• Bars: Control bars with lines
• Harnesses: Waist and seat harnesses
• Wetsuits: Various thicknesses
• Accessories: Pumps, helmets, vests, etc.

When you find gear you're interested in, you can request the owner's contact information.

This small fee helps maintain the platform and ensures serious inquiries for gear owners.

Adding your gear is simple! Just send us a message describing your equipment. For example:

• "I have a 12m Duotone Evo 2023 for rent in Tarifa"
• "I want to publish my North X-Ride board for rent"

You can include details like:

• Brand and model
• Size
• Year

You can set your location by:

• Sharing your WhatsApp location: Most accurate method
• Naming your location while publishing gear: "I want to publish my North Atmos in Barcelona"

Your location determines which renters can find you when searching for equipment.

Simply ask "Show my gear" or "List my inventory" and you'll see all your currently listed equipment with details.

No! Listing your equipment is completely free. You only interact directly with potential renters who have paid for contact access, ensuring you receive serious inquiries.

A security deposit protects gear owners against potential damage or loss. It's an authorization hold on the renter's card, not an actual charge.

For Owners:

For Renters:

The deposit authorization is released:

• Manually by the owner at any time if the rental concludes early
• Captured (partially most likely) only if there's damage and both parties agree (or dispute resolution is needed)

We use Stripe for secure payment processing, which supports:

• All major credit cards (Visa, Mastercard, American Express)
• Many debit cards
• Apple Pay and Google Pay (where supported)

All transactions include 3D Secure authentication for maximum security.

I am a software developer who's taking the indie route.

I would kite every day if I could do so.

If you ask around for my name, you may find me around Barcelona or Quilmes (Argentina). My name is Facundo

Yes! I take privacy seriously, both out of principle & law enforcement:

• Contact sharing requires consent: Your WhatsApp number is only shared after 1) you explicitly agree & 2) potential renter pays fee.
• Location: People can only now in which city/town you are offering gear for rental. Your exact location will remain hidden (in case you've attached in a message).
• Secure payments: All transactions go through Stripe with bank-level security
• Encrypted communications: All WhatsApp messages use end-to-end encryption
• GDPR compliant: You can request deletion of your data at any time

If any issues arise:

• Document the problem with photos
• Contact us immediately via WhatsApp
• We'll help mediate between both parties
• Security deposits can be partially captured if damage is verified
• Rental agreement asks for both party's email foreseeing that phone/whatsapp access may be lost
• Upon renter disappearing 24 hours after rental completion time, funds will be fully withdrawn from the security deposit.

Yes! You can send voice messages in any language (for better results we kindly ask you to be clear). Our AI will:

• Automatically transcribe your voice message
• Detect the language you're speaking
• Process your request just like a text message

When authorizing a security deposit, you may be asked to confirm the phone number you're using matches the one on the deposit request. This is a security measure to prevent fraudulent deposit authorizations.

If a payment fails:

• You'll receive an error message explaining what went wrong
• Common issues include insufficient funds or card restrictions
• You can try again with a different payment method
• No charges are made until the payment succeeds

You can request data deletion at any time by:

• Sending "Delete my data" via WhatsApp
• Emailing privacy@kitetogo.com

Your data will be permanently removed within 30 days.